Strategy & staff department
Ensuring and continuously improving quality at HWZ is both a leadership responsibility and a shared commitment across the university. Quality is treated as a guiding principle in how HWZ is managed, and everyone contributes through their role and expertise.
Quality assurance strategy
HWZ’s quality assurance strategy is guided by the following principles:
Quality means delivering services efficiently and effectively—and therefore sustainably—in line with HWZ’s remit, requirements and standards, and with the needs of its stakeholders.
Quality assurance and quality development are ongoing tasks, embedded systematically across HWZ and shaped in dialogue with stakeholders.
Quality objectives, management and monitoring are informed by qualitative and quantitative data gathered through appropriate methods.
A constructive feedback culture is an essential part of HWZ’s quality culture. It supports learning, dialogue and continuous improvement.
Measures are implemented consistently by those responsible, aligned with agreed objectives, and reviewed transparently using indicators.
Results are reported at regular intervals and, where needed, adjustments are made—closing the quality cycle.
Quality management staff unit
Ensuring and developing quality through pooled expertise
Building on HWZ’s quality assurance principles, quality work takes place across all organisational levels. Every member of HWZ helps to shape and safeguard quality in line with their responsibilities. The quality management staff unit brings together specialist expertise and provides coordination and support in the following areas:
evaluations
plagiarism checks
consultation
processes
systems
